Provide solutions where they can use a single network and hardware for two purpose, monitoring Video as well as which gives the functionality of the broadcasting system also.
Provides a single platform & screen for Support Executives to view customer information, effectively answer queries, create specific tickets for service follow through & enable cross-functional collaboration within the company to deliver a consistent value proposition to our customers.
Our solutions helps Fortis to manage internal & external calls more efficiently. Fortis also able to manage & connect all abandon & missed calls on Real Time through supervisor panel which in turn made their emergency services more effective.
Offered our solution of Contact Centre and IP based PBX which helps them to integrate Help desk with Back office Solution. The major challenges was stability, integration with crm & expansion.